B2C Logistics

Samsung Electronics Logitech performs various logistics management business for Samsung Electronics such as Product delivery, installation, return, collection, storage, unloading, and related information processing from CDC (Central Distribution Center) to stores or actual consumers on consignment.

Transport and distribution logistics service

Samsung Electronics Logitech transports Samsung Electronics products between logistics hubs and delivers products to agents for 21 nationwide distribution centers and 3,200 customers. The best system for customer satisfaction was built, and the G-TMS system for the optimized transport plan and the WMS system for maximized storage efficiency within the warehouse were introduced.

Delivery and installation service

Samsung Electronics Logitech delivers and installs the product at the customer’s houses on behalf of the stores. Samsung Electronics Logitech reduces the logistics phases from 4 to 3 stages in order to improve customer service. In addition, the certification system for the CSM (Customer Satisfaction Master – delivery and installation engineer) is in place to provide high – quality and installation service for customers.

Transport and distribution logistics service